We are passionate about Customer Success
About Us
Introduction
About the Consultant
Services Offered
Customer Success is a new practice that helps transform the previously break-fix customer support model to a proactive customer success model that supports the business outcome and recurring model. Resulting in Partner re-model their practice, operationalizing the Customer Success processes and tools, which all lead to increased subscrip
Customer Success is a new practice that helps transform the previously break-fix customer support model to a proactive customer success model that supports the business outcome and recurring model. Resulting in Partner re-model their practice, operationalizing the Customer Success processes and tools, which all lead to increased subscription, adoption, usage, differentiating themselves from competitors, and reducing churn effectively.
Services Offered
About the Consultant
Services Offered
The company specializes in consulting and training services in the following areas:
- Customer Success consulting (strategy, process, tools, Go-To-Market)
- User Adoption services (Awareness of new technology, user training, job aids, Use case)
- Partner Enablement (Outcome-based selling, Recurring model selling)
- Change management (ADKAR
The company specializes in consulting and training services in the following areas:
- Customer Success consulting (strategy, process, tools, Go-To-Market)
- User Adoption services (Awareness of new technology, user training, job aids, Use case)
- Partner Enablement (Outcome-based selling, Recurring model selling)
- Change management (ADKAR based transformation)
- Customer Success training - Foundation & Advanced
About the Consultant
About the Consultant
About the Consultant
Jonathan WM Lee,
Principal Consultant
Auditor, Consultant, and Trainer on Cloud Computing and Customer Success. Familiar with major principal vendors such as AWS, Cisco, Google & Microsoft solutions.
A veteran of the IT industry with over 25 years of experience working across system integrators, professional service companies, and Multi-
Jonathan WM Lee,
Principal Consultant
Auditor, Consultant, and Trainer on Cloud Computing and Customer Success. Familiar with major principal vendors such as AWS, Cisco, Google & Microsoft solutions.
A veteran of the IT industry with over 25 years of experience working across system integrators, professional service companies, and Multi-National Corporations (MNCs). Successfully transitioned from a technical pre-sales and post-sales role in networking and data communication to business development and alliance management with the major principals to drive business growth and execute company strategy. Most recently, delivering consulting, auditing, and training on Cloud Computing and Customer Success globally.
Core Competencies
- Business Transformation through Customer Success consulting and Cloud Computing consulting
- Consulting on process, tools, and resources
- Training delivery (Customer Success, End-user enablement, sales training)
- User Adoption planning and execution
- Strategy Alignment and Execution
- Profit &Loss Management
- Fluent in both English and Chinese (Mandarin)